Refund policy

Silken Theory Co.

Return & Refund Policy

Last Updated: November 6, 2026

Thank you for shopping with Silken Theory Co. We take pride in providing quality hair extensions and carefully preparing every order.

All Sales Final

All purchases are final sale.

We do not offer refunds, returns, exchanges, or store credit for changes of mind, incorrect length or texture selections, personal styling preferences, or other non-defective merchandise.

Please review your selections carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or you receive an incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Email silkentheory@outlook.com with your order number, a description of the issue, and clear photographs of the product and packaging.

We will review your concern and determine an appropriate resolution, which may include a replacement, correction, refund, or another remedy required by applicable law.

The requested 48-hour reporting period does not limit any rights provided by law.

Hair Extension Conditions

For hygiene and quality assurance, we do not accept change-of-mind returns or exchanges for hair that has been installed, worn, washed, cut, colored, chemically processed, or otherwise altered.

This restriction does not remove applicable legal rights relating to defective, damaged, or incorrect products.

Order Processing & Shipping

Please allow 5–7 business days for order processing before shipment.

Processing includes sourcing hair when necessary, quality inspection, and packaging.

Standard and Express shipping transit times begin after processing is complete. Express shipping does not shorten the processing period.

Contact Information

Silken Theory Co.

Email: silkentheory@outlook.com

Website: https://silkentheoryco.com

Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.