PROCESSING
5–7 BUSINESS DAYS
Your hair is sourced after purchase. Please allow 5–7 business days for us to receive, inspect, and carefully package your order before dispatch.
SILKEN THEORY CO.
Shipping & Delivery
Thoughtfully sourced. Carefully inspected. Beautifully packaged.
SHIPPING
U.S. ORDERS
We currently ship within the United States. Available shipping options and charges are displayed at checkout for your delivery address.
DELIVERY
AFTER DISPATCH
Carrier transit time is additional to our 5–7 business day processing period. Actual arrival depends on your selected shipping service and destination.
ORDER TRACKING
EMAIL UPDATES
Once your order ships, we will send tracking details to your email address so you can follow its journey.
PLEASE REVIEW BEFORE ORDERING
Orders, Returns & Product Care
We want your Silken Theory experience to feel as thoughtful as the hair you receive. Please review the details below before placing an order.
4-Hour Change Window
Need to correct a length, texture, shipping address, or other order detail? Email us within 4 hours of placing your order, including your order number and the requested change. We will do our best to accommodate requests received within that window before fulfillment begins. Changes are subject to availability and are not guaranteed once an order has entered processing.
Final Sale After Delivery
Due to the personal nature of hair extensions and hygiene considerations, all hair sales are final once the hair has been received. We do not offer refunds or exchanges for a change of mind, an incorrect selection, or unwanted hair after delivery. This does not affect any rights you may have if an item arrives damaged, defective, or incorrect, or where a refund or other remedy is required by law.
We'll Help Make It Right
If your package arrives damaged, your hair is defective, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label. Keep the hair and original packaging while we review your claim. Please avoid installing, cutting, coloring, washing, or otherwise altering the hair before contacting us. We will review the issue and provide an appropriate resolution, including a replacement or refund where applicable.
Delivery Questions
Processing takes 5–7 business days before dispatch; carrier transit time is additional. Once your order ships, tracking details will be emailed to you. If tracking shows a delivery problem or your package arrives visibly damaged, reach out promptly with your order number so we can help review the next steps.
NEED ASSISTANCE?
We're Here to Help.
For order updates, change requests, damaged items, or product questions, email our team and include your order number whenever possible.
silkentheory@outlook.com ↗Questions about an order? Email silkentheory@outlook.com.